For ink, toner and office supply online purchases, orders made and paid for before 3.00pm will arrive next working day and are delivered via courier between 8.00am and 6.00pm with a signature needed on arrival. Next day delivery is completely free on all compatible and remanufactured toners and inks. There is a standard delivery charge of £5.99 ex VAT on any original toner or ink and/or office supplies. This is due to the chemical carrying licences that our couriers need to have in order to deliver our stock.
Due to the increase in courier demand during the COVID-19 pandemic, all UK couriers are taking longer to deliver. We will always ship on next day service but please allow up to 72 hours.
Orders made over the weekend or after 3.00pm will be processed on the next working day and the above terms apply. We do not despatch or deliver orders on bank holidays.
An additional £5.99 ex VAT will be charged on any online order that contains stationery unless pre-agreed prices have been discussed with our sales team. We can provide you with information to track your order from start to finish. These items will be delivered between 8.00am and 6.00pm on weekdays.
Delivery fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees may vary depending on the total weight of the shipment. We advise you to group your items in one order to minimize additional costs. We cannot group two orders placed separately unless instructed before delivery, and these delivery fees will apply to each order.
If you have any specific requirements for your delivery i.e. specific drop off points or delegated members of staff to deliver to, please instruct us before delivery.
If you find that any of your items are damaged or faulty please see our Returns Policy