Term and Conditions


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The prices contained in any quotation or price list are conditions ruling at the date thereof. If any increase arises in the cost of the merchandise including but without being limited to any increase in the costs of manufacturing or raw materials, labour or transport occurs after such date, the Company shall be entitled (subject to any statute or regulation) to make such addition to the contract price as shall be reasonable in the circumstances.


(For 30 Day Credit Account Customers) Payment is due 30 days from ordering date of invoice. If any amount remains unpaid after 45 days from ordering date of invoice then all invoices then in existence, whether or not due for payment, can become payable. Without prejudice to any other rights it may have the company is entitled to charge interest at 8% above the Current Base Rate of Barclays Bank PLC of any invoice amount or any part thereof. In addition any invoice under £1000, a further fixed penalty of £20 may be incurred and any invoice over £1000 a further fixed penalty of £50 may be incurred. If an invoice is not paid within 60 days of the ordering date an additional fixed penalty will be added. £50 for invoices under £1000 and £100 for invoices over £1000. All penalties and fees will be subject to VAT at the rate in force at the time. Please note that the company withhold the right to add these charges individually or as a combination. Should you have any questions, please speak to your account manager.


All prices quoted are exclusive of VAT which shall be charged at the rate in force at the time of despatch.


All ownership and title of purchased goods passes to the customer once paid for and dispatched. Risk of loss and/or damage in the goods purchased shall also be passed to the customer at the point of dispatch. If your purchase was using a credit account, the goods remain the property of OneStopStationery.co.uk until full payment has been received.


Many products sold by this company are subject to export licence control. The customer undertakes to ensure that they comply with all the laws in force at the time when reselling the goods, particularly the Export of Goods Control Order 1987.


Claims for short delivery or delivery where the goods do not conform to the delivery note must be made in writing within 48 hours of receipt of goods. Claims for defective or damaged goods must be made in writing within 7 days of receipt of goods.


Invoices are issued on the day following shipment of goods from the company's warehouse. If the customer does not receive the goods within 10 days from the date shown on the invoice the company must be notified immediately by telephone followed by confirmation in writing. No responsibility can be accepted by the company for transit losses but every assistance will be given in making claims on carriers providing non receipt is notified within the time limit.


All merchandise that has been agreed to be returned in writing must be collected by the company's own couriers in use at the time or delivered using a company approved courier service which obtain a Proof of Delivery. Any goods returned by the customer without written prior consent is sent at the customers own risk. The company must be notified in writing, with the details included of the merchandise, the invoice number and date. Authorisation will only be given if the unit is complete with all accessories, cables, manuals etc in brand new condition and in its original pristine packaging with all tabs and protective coverings intact. A 20%+VAT (of original order) restocking fee and £10+VAT courier collection fee may be issued unless otherwise agreed in writing by OneStopStationery.co.uk


The company shall not be liable for any failure to perform its obligations when such failure is due to any cause beyond its reasonable control.

Images are for illustrative purposes only.


The customer shall be liable for any non-recoverable costs incurred by the company should the customer cancel any order it has placed with the company. All cancellations must be confirmed in writing within 48 hours of any oral notification.  Due to a cancellation, no collections will be made if a period of 14 days from receipt of goods has been exceeded unless prior written authorisation by a company partner. 
A Handling charge of up to 30% may apply to any returns whatever the circumstances unless prior authorisation has been obtained by a company partner.

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